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The information can be tailored to each contact cell to give added flexibility to your centre.
Using the multisite display system is the most effective way to deliver communication to the masses.
Let them know who is the duty team leader and how they can be contacted.
Staff training and promotional opportunities can be communicated, and the screens create a focus away from personal screens.
Social notices engender team spirit.
Reminders of specific sales campaigns can be posted but most importantly, any global/major incident information which impacts on the contact centre can be transmitted immediately.
